Better Home Builders, LLC (“Better Home Builders,” “BHB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a project inquiry, communicate with us, or otherwise interact with our online services.

By using this website or voluntarily submitting information through it, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Property or project location

• Project type

• Estimated project budget

• Desired project timeline

• Project descriptions and other information you provide

• Construction plans, drawings, surveys, photographs, inspiration images, and other files you choose to upload

• Communications you send to Better Home Builders

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use information we collect to respond to inquiries; evaluate potential construction, renovation, or construction-management projects; communicate with prospective and current clients; schedule consultations or project discussions; review plans, photographs, and other submitted materials; prepare proposals or project information; provide and improve our services and website; maintain business records; protect our website and business from misuse or security threats; and comply with applicable legal requirements.

Submitting a project inquiry does not create a contractor-client relationship or obligate Better Home Builders to accept or perform a project.

3. Project Documents and File Uploads

Documents, plans, photographs, surveys, drawings, and other materials submitted through our website are used to help us understand and evaluate your project.

Please do not upload Social Security numbers, banking information, credit or debit card information, passwords, medical information, or other highly sensitive personal information through the Project Inquiry form.

The FTC recommends that businesses limit collection and retention of personal information to information reasonably needed for legitimate business purposes.

4. How We Share Information

Better Home Builders does not sell your personal information.

We may disclose information when reasonably necessary to operate our business or website, including to website hosting and technology providers, professional advisers, contractors or service providers assisting us with legitimate business functions, or government authorities when required by applicable law or legal process.

Project information may also be shared with appropriate professionals, subcontractors, suppliers, consultants, or other project participants when reasonably necessary to evaluate, plan, estimate, coordinate, or perform a project.

We do not authorize third parties to use information provided to them through BHB for unrelated purposes.

5. Squarespace and Third-Party Services

Our website is hosted using Squarespace. Squarespace and other service providers used to operate the website may process certain information as necessary to provide their services.

Third-party services may maintain their own privacy policies and practices. Better Home Builders does not control the privacy practices of independent third-party websites or services.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies necessary for website functionality, security, performance, analytics, and understanding how visitors use the site.

Depending on the services enabled on the website, certain cookies or similar technologies may be provided by Squarespace or other third-party services.

Visitors may be able to control certain cookies through their browser settings or available website cookie controls.

7. Marketing Communications

Submitting a Project Inquiry does not automatically enroll you in BHB marketing communications.

If we offer email or other marketing communications, we will provide an appropriate method for opting in when required and a method for unsubscribing from future marketing communications.

This is particularly important because we intentionally kept the BHB Project Inquiry separate from Squarespace's marketing-subscription option.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore use care when transmitting information electronically.

The FTC recommends that businesses collect only information they need, restrict access appropriately, protect retained information, and securely dispose of information when it is no longer required.

9. Data Retention

We may retain information for as long as reasonably necessary to respond to your inquiry, evaluate or perform a project, maintain appropriate business and project records, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, insurance, warranty, or regulatory requirements.

Information that is no longer reasonably necessary may be deleted or securely disposed of in accordance with our business practices and applicable requirements.

10. Children's Privacy

This website and Better Home Builders' services are not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website.

If we learn that a child under 13 submitted information improperly, we may take reasonable steps to remove it.

Federal COPPA requirements impose special rules on websites and online services that collect personal information from children.

11. Your Privacy Requests

You may contact Better Home Builders to ask questions about information you have submitted through our website or request that we correct or delete information where appropriate and subject to applicable legal, contractual, record-retention, and business requirements.

We may need to verify your identity before processing certain requests.

12. Third-Party Links

Our website may contain links to websites operated by third parties. Better Home Builders is not responsible for the content, security, or privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable requirements.

When material changes are made, the updated policy will be posted on this page with a revised effective date.

14. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

Better Home Builders, LLC
211 N Main St #1037
Greenville, South Carolina 29681
Phone: (864) 590-5579
Email: bhbsouth@gmail.com